HELP WITH COMMUNICATION

We have access to external interpreters and ​advocates to assist with communication needs.


HOME VISITS

Home visits are available for patients who are ​housebound or too ill to visit the surgery. If ​possible, please contact us by 11am to arrange a ​same-day home visit and provide all necessary ​details to the receptionist.


DISABLED PATIENTS

Our consulting rooms, treatment rooms, and WCs ​are accessible to people in wheelchairs.


PATIENT PARTICIPATION GROUP

We have established a Patient Participation ​Group to discuss areas for improvement, conduct ​patient surveys, review results, and address other ​relevant issues. The group comprises patients of ​various ages who volunteer their time to help ​improve our practice standards. If you are ​interested in joining, please speak to the ​receptionist.


ABUSIVE OR INTIMIDATING BEHAVIOR

We will not tolerate any form of physical or ​verbal abuse or intimidating behavior towards ​our staff or other patients. Such behavior may ​result in removal from our practice list. We will ​also remove patients if there has been an ​irretrievable breakdown in the relationship with ​the practice.


SUGGESTIONS AND COMPLAINTS

We are committed to continually improving our ​services and welcome all comments. If you have ​suggestions or wish to make a complaint, please ​write to your chosen doctor.

REGISTRATION

We register patients living within our catchment ​area. However, we can accept patients from ​outside this area with the understanding that our ​doctors will not be able to make home visits if ​needed. To register, please provide identification ​and proof of address.

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Visit Us

28A Abbey Road, Stratford,

London, E15 3LT

0208 534 2515

www.abbeyroadmedicalcentre.co.uk

ABBEY ROAD ​MEDICAL ​PRACTICE

Dr. Subir Sen

Dr. Carlos Vaillant

Dr. James Madden

Dr. Lily Chang

Dr Hamida Begum

Dr Sukhleen Momi

PA Nadia Mohamed

Nurse Shynamma Roy

Vanessa Jones HCA

Practice Manager : Mrs Ghazala Jarwar

Practice Social Prescriber: Roushanara Miah

Opening hours:

Mon 8am - 18:30pm

Tues 8am - 18:30pm

Wed 8am - 18:30pm

Thu 8am - 18:30pm

Fri 8am - 18:30pm

PCN extended hours also available - enquire ​at reception

Welcome to the Abbey ​Road Medical Centre

This leaflet provides a brief overview of the ​General Medical Services we offer. For more ​detailed information, please inquire at reception.


ACCESS/APPOINTMENTS

We use an appointment system for consultations ​with our doctors and nurses. Please speak to the ​receptionist to schedule an appointment that ​suits your needs. While you can request a specific ​doctor or nurse, we cannot guarantee their ​availability. Our doctors offer medical advice ​and treatment, and our nurses provide regular ​monitoring of chronic diseases.


KEEPING YOUR APPOINTMENT

Please inform us if you no longer need your ​appointment or cannot attend. This allows us to ​offer the slot to another patient. Many hours are ​lost due to missed appointments without prior ​notice. Persistent failure to attend booked ​appointments may result in removal from our ​patient list.


REPEAT PRESCRIPTIONS

Your repeat prescriptions are pre-approved by ​your doctor. To order your prescription, you can:

- Tick the items on the counterfoil and hand it to ​the receptionist.

- Place your request in the letterbox service.

- Send a stamped addressed envelope by post.


Please note that we cannot accept requests for ​repeat prescriptions by phone or fax. Your ​repeat prescription will be ready for collection ​48 hours (2 working days) after ordering.

DOCTORS

Doctors are available by appointment, or you ​may speak to them over the phone. To book a ​Telephone Consultation, please call at 8 am. The ​doctor also runs an emergency clinic during ​morning and evening sessions.


PRACTICE NURSE

Our Practice Nurses provide the following ​services:

- Travel and routine vaccinations

- Cervical smears

- Blood pressure monitoring

- Dressing and suture removal

- Asthma and COPD management

- Childhood immunisations

- Diabetes care


DISTRICT NURSES

If you need the services of district nurses, please ​see or speak to your doctor or nurse by ​appointment.


HEALTH VISITORS

Our Health Visitors are not based on-site but are ​responsible for promoting health in children ​under five. For more information, please ask at ​reception.


COUNSELLING

We can help you access a range of counseling ​and therapy services. Please book an ​appointment with your GP.


HEALTH PROMOTION

We actively promote a healthy lifestyle and offer ​special clinics for:

  • Asthma & COPD
  • CHD & Hypertension
  • Diabetes & Mental Health


ACCESS TO YOUR MEDICAL RECORD

All patients have the right to see their medical ​records. To view your record, please make a ​request with the receptionist.


NHS APP

You can book and cancel appointments online, ​order repeat prescriptions, and access your ​medical record by registering with the NHS app. ​For more details, please visit our practice ​website: www.abbeyroadmedicalcentre.co.uk.


NON-NHS SERVICES

Some services are not covered by the NHS and ​require a fee. These include medical examination ​reports, insurance forms, travel vaccination ​certificates, private certificates, and letters. Our ​current price list for these services is displayed in ​reception.


PATIENT’S RIGHTS AND RESPONSIBILITIES

You have the right to access the service we ​provide according to your clinical needs.

You have the right to expect a standard of care ​that would reasonably be provided by one of the ​doctors or practice nurses.

You have the responsibility to attend ​appointments punctually and cancel ​appointment that you are unable to attend.

All staff and patients at the practice have the ​right to be treated with mutual respect. The ​Practice has an equal treatment policy.