HELP WITH COMMUNICATION
We have access to external interpreters and advocates to assist with communication needs.
HOME VISITS
Home visits are available for patients who are housebound or too ill to visit the surgery. If possible, please contact us by 11am to arrange a same-day home visit and provide all necessary details to the receptionist.
DISABLED PATIENTS
Our consulting rooms, treatment rooms, and WCs are accessible to people in wheelchairs.
PATIENT PARTICIPATION GROUP
We have established a Patient Participation Group to discuss areas for improvement, conduct patient surveys, review results, and address other relevant issues. The group comprises patients of various ages who volunteer their time to help improve our practice standards. If you are interested in joining, please speak to the receptionist.
ABUSIVE OR INTIMIDATING BEHAVIOR
We will not tolerate any form of physical or verbal abuse or intimidating behavior towards our staff or other patients. Such behavior may result in removal from our practice list. We will also remove patients if there has been an irretrievable breakdown in the relationship with the practice.
SUGGESTIONS AND COMPLAINTS
We are committed to continually improving our services and welcome all comments. If you have suggestions or wish to make a complaint, please write to your chosen doctor.
REGISTRATION
We register patients living within our catchment area. However, we can accept patients from outside this area with the understanding that our doctors will not be able to make home visits if needed. To register, please provide identification and proof of address.
Visit Us
28A Abbey Road, Stratford,
London, E15 3LT
0208 534 2515
www.abbeyroadmedicalcentre.co.uk
ABBEY ROAD MEDICAL PRACTICE
Dr. Subir Sen
Dr. Carlos Vaillant
Dr. James Madden
Dr. Lily Chang
Dr Hamida Begum
Dr Sukhleen Momi
PA Nadia Mohamed
Nurse Shynamma Roy
Vanessa Jones HCA
Practice Manager : Mrs Ghazala Jarwar
Practice Social Prescriber: Roushanara Miah
Opening hours:
Mon 8am - 18:30pm
Tues 8am - 18:30pm
Wed 8am - 18:30pm
Thu 8am - 18:30pm
Fri 8am - 18:30pm
PCN extended hours also available - enquire at reception
Welcome to the Abbey Road Medical Centre
This leaflet provides a brief overview of the General Medical Services we offer. For more detailed information, please inquire at reception.
ACCESS/APPOINTMENTS
We use an appointment system for consultations with our doctors and nurses. Please speak to the receptionist to schedule an appointment that suits your needs. While you can request a specific doctor or nurse, we cannot guarantee their availability. Our doctors offer medical advice and treatment, and our nurses provide regular monitoring of chronic diseases.
KEEPING YOUR APPOINTMENT
Please inform us if you no longer need your appointment or cannot attend. This allows us to offer the slot to another patient. Many hours are lost due to missed appointments without prior notice. Persistent failure to attend booked appointments may result in removal from our patient list.
REPEAT PRESCRIPTIONS
Your repeat prescriptions are pre-approved by your doctor. To order your prescription, you can:
- Tick the items on the counterfoil and hand it to the receptionist.
- Place your request in the letterbox service.
- Send a stamped addressed envelope by post.
Please note that we cannot accept requests for repeat prescriptions by phone or fax. Your repeat prescription will be ready for collection 48 hours (2 working days) after ordering.
DOCTORS
Doctors are available by appointment, or you may speak to them over the phone. To book a Telephone Consultation, please call at 8 am. The doctor also runs an emergency clinic during morning and evening sessions.
PRACTICE NURSE
Our Practice Nurses provide the following services:
- Travel and routine vaccinations
- Cervical smears
- Blood pressure monitoring
- Dressing and suture removal
- Asthma and COPD management
- Childhood immunisations
- Diabetes care
DISTRICT NURSES
If you need the services of district nurses, please see or speak to your doctor or nurse by appointment.
HEALTH VISITORS
Our Health Visitors are not based on-site but are responsible for promoting health in children under five. For more information, please ask at reception.
COUNSELLING
We can help you access a range of counseling and therapy services. Please book an appointment with your GP.
HEALTH PROMOTION
We actively promote a healthy lifestyle and offer special clinics for:
ACCESS TO YOUR MEDICAL RECORD
All patients have the right to see their medical records. To view your record, please make a request with the receptionist.
NHS APP
You can book and cancel appointments online, order repeat prescriptions, and access your medical record by registering with the NHS app. For more details, please visit our practice website: www.abbeyroadmedicalcentre.co.uk.
NON-NHS SERVICES
Some services are not covered by the NHS and require a fee. These include medical examination reports, insurance forms, travel vaccination certificates, private certificates, and letters. Our current price list for these services is displayed in reception.
PATIENT’S RIGHTS AND RESPONSIBILITIES
You have the right to access the service we provide according to your clinical needs.
You have the right to expect a standard of care that would reasonably be provided by one of the doctors or practice nurses.
You have the responsibility to attend appointments punctually and cancel appointment that you are unable to attend.
All staff and patients at the practice have the right to be treated with mutual respect. The Practice has an equal treatment policy.